{"id":2713,"date":"2026-02-16T03:05:31","date_gmt":"2026-02-16T06:05:31","guid":{"rendered":"https:\/\/suricata.la\/turnera\/"},"modified":"2026-02-16T03:05:31","modified_gmt":"2026-02-16T06:05:31","slug":"turnera","status":"publish","type":"post","link":"https:\/\/suricata.la\/en\/turnera\/","title":{"rendered":"Suricata adds a new feature"},"content":{"rendered":"\n<p><strong>Suricata<\/strong>\u00a0<strong>adds a new feature\u00a0<\/strong><br>\u00a0<strong><em>It\u2019s the \u201cTurnera\u201d to coordinate in-person service<\/em><\/strong><br><br><img decoding=\"async\" src=\"https:\/\/fonts.gstatic.com\/s\/e\/notoemoji\/16.0\/1f4a1\/32.png\" alt=\"\ud83d\udca1\">\u00a0As we have been announcing for some time, we continue implementing features in our\u00a0<strong>SSuricata<\/strong>\u00a0<strong>Cx\u00a03.0<\/strong>\u00a0tool in order to streamline and make customer service management more efficient.<br>\u00a0<br><img decoding=\"async\" src=\"https:\/\/fonts.gstatic.com\/s\/e\/notoemoji\/16.0\/1f449\/32.png\" alt=\"\ud83d\udc49\">\u00a0That\u2019s why we\u2019ve just incorporated the\u00a0<strong>Turnera\u00a0<\/strong>from\u00a0<strong>Suricata<\/strong>\u00a0<strong>Clud<\/strong>, designed to optimize appointment management at in-person service points.<br>\u00a0<br>With this new feature you will be able to:<br>\u00a0<br><img decoding=\"async\" src=\"https:\/\/fonts.gstatic.com\/s\/e\/notoemoji\/16.0\/2705\/32.png\" alt=\"\u2705\">\u00a0Receive appointment requests from a reception screen for customers and non-customers.<br><img decoding=\"async\" src=\"https:\/\/fonts.gstatic.com\/s\/e\/notoemoji\/16.0\/2705\/32.png\" alt=\"\u2705\">\u00a0Display the appointment in real time on a waiting-room screen.<br><img decoding=\"async\" src=\"https:\/\/fonts.gstatic.com\/s\/e\/notoemoji\/16.0\/2705\/32.png\" alt=\"\u2705\">\u00a0Manage calling and closing appointments directly from the agent view in\u00a0<strong>Suricata<\/strong>\u00a0<strong>Cloud<\/strong>.<br>\u00a0<br>Of course, everything is integrated\u2014without external systems\u2014and with the simplicity that characterizes our\u00a0<strong>Suricata<\/strong>\u00a0<strong>Cx<\/strong>\u00a0solution.<br>\u00a0<br><img decoding=\"async\" src=\"https:\/\/fonts.gstatic.com\/s\/e\/notoemoji\/16.0\/1f4cc\/32.png\" alt=\"\ud83d\udccc\">\u00a0If you want to activate the Turnera in your account, contact our support team or your Customer Success.<br>\u00a0<br><img decoding=\"async\" src=\"https:\/\/fonts.gstatic.com\/s\/e\/notoemoji\/16.0\/1f4cc\/32.png\" alt=\"\ud83d\udccc\">\u00a0And if you want to learn more about\u00a0<strong>Suricata<\/strong>\u00a0<strong>Cx\u00a03.0<\/strong>, don\u2019t hesitate to reach out.<\/p>\n\n<!--yoast-refresh-->","protected":false},"excerpt":{"rendered":"<p>Suricata adds a new feature  This is the \u201cTurnera\u201d to coordinate in-person service  As we have been announcing for some time, we continue implementing features in our SSuricata Cx 3.0 tool in order to streamline and make customer service management more efficient.  That\u2019s why we have just incorporated Suricata Clud\u2019s Turnera, which is designed to optimize appointment management at in-person service points. With this &#8230; <\/p>\n<div><a href=\"https:\/\/suricata.la\/turnera\/\" class=\"more-link\">Read More<\/a><\/div>\n","protected":false},"author":2,"featured_media":769,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_metadesc":"","content_central_editor_notes":"","yoast_description":"","footnotes":""},"categories":[47,7],"tags":[1350,846,1337,1049,1349],"class_list":["post-2713","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-industria","tag-appointment-management","tag-customer-service","tag-suricata","tag-suricata-cx-3-0","tag-turnera"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Suricata adds a new feature - Suricata Cx<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/suricata.la\/en\/turnera\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Suricata adds a new feature - Suricata Cx\" \/>\n<meta property=\"og:description\" content=\"Suricata adds a new feature This is the \u201cTurnera\u201d to coordinate in-person service As we have been announcing for some time, we continue implementing features in our SSuricata Cx 3.0 tool in order to streamline and make customer service management more efficient. That\u2019s why we have just incorporated Suricata Clud\u2019s Turnera, which is designed to optimize appointment management at in-person service points. With this &#8230; Read More\" \/>\n<meta property=\"og:url\" content=\"https:\/\/suricata.la\/en\/turnera\/\" \/>\n<meta property=\"og:site_name\" content=\"Suricata Cx\" \/>\n<meta property=\"article:published_time\" content=\"2026-02-16T06:05:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/fonts.gstatic.com\/s\/e\/notoemoji\/16.0\/1f4a1\/32.png\" \/>\n<meta name=\"author\" content=\"Martin Weidemann\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Martin Weidemann\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/suricata.la\\\/en\\\/turnera\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/suricata.la\\\/en\\\/turnera\\\/\"},\"author\":{\"name\":\"Martin Weidemann\",\"@id\":\"https:\\\/\\\/suricata.la\\\/#\\\/schema\\\/person\\\/572122124112b0679d624353d86e028f\"},\"headline\":\"Suricata adds a new feature\",\"datePublished\":\"2026-02-16T06:05:31+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/suricata.la\\\/en\\\/turnera\\\/\"},\"wordCount\":162,\"publisher\":{\"@id\":\"https:\\\/\\\/suricata.la\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/suricata.la\\\/en\\\/turnera\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/suricata.la\\\/wp-content\\\/uploads\\\/2025\\\/08\\\/turnera.jpg\",\"keywords\":[\"appointment management\",\"Customer Service\",\"Suricata\",\"Suricata Cx 3.0\",\"Turnera\"],\"articleSection\":[\"BLOG\",\"Industria\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/suricata.la\\\/en\\\/turnera\\\/\",\"url\":\"https:\\\/\\\/suricata.la\\\/en\\\/turnera\\\/\",\"name\":\"Suricata adds a new feature - Suricata Cx\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/suricata.la\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/suricata.la\\\/en\\\/turnera\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/suricata.la\\\/en\\\/turnera\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/suricata.la\\\/wp-content\\\/uploads\\\/2025\\\/08\\\/turnera.jpg\",\"datePublished\":\"2026-02-16T06:05:31+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/suricata.la\\\/en\\\/turnera\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/suricata.la\\\/en\\\/turnera\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/suricata.la\\\/en\\\/turnera\\\/#primaryimage\",\"url\":\"https:\\\/\\\/suricata.la\\\/wp-content\\\/uploads\\\/2025\\\/08\\\/turnera.jpg\",\"contentUrl\":\"https:\\\/\\\/suricata.la\\\/wp-content\\\/uploads\\\/2025\\\/08\\\/turnera.jpg\",\"width\":1280,\"height\":853},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/suricata.la\\\/en\\\/turnera\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/suricata.la\\\/en\\\/isps-2\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Suricata adds a new feature\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/suricata.la\\\/#website\",\"url\":\"https:\\\/\\\/suricata.la\\\/\",\"name\":\"Pagoralia\",\"description\":\"Plataforma de atenci\u00f3n omnicanal.\",\"publisher\":{\"@id\":\"https:\\\/\\\/suricata.la\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/suricata.la\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/suricata.la\\\/#organization\",\"name\":\"Pagoralia\",\"url\":\"https:\\\/\\\/suricata.la\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/suricata.la\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.suricata.la\\\/wp-content\\\/uploads\\\/2022\\\/10\\\/Pagoralia-Fav.png\",\"contentUrl\":\"https:\\\/\\\/www.suricata.la\\\/wp-content\\\/uploads\\\/2022\\\/10\\\/Pagoralia-Fav.png\",\"width\":1080,\"height\":1080,\"caption\":\"Pagoralia\"},\"image\":{\"@id\":\"https:\\\/\\\/suricata.la\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/suricata.la\\\/#\\\/schema\\\/person\\\/572122124112b0679d624353d86e028f\",\"name\":\"Martin Weidemann\",\"description\":\"Martin Weidemann is a specialist in digital transformation, telecommunications, and customer experience, with more than 20 years leading technology projects in fintech, ISPs, and digital services across Latin America and the U.S. He has been a founder and advisor to startups, works actively with internet operators and technology companies, and writes from practical experience, not theory. At Suricata he shares clear analysis, real cases, and field learnings on how to scale operations, improve support, and make better technology decisions.\",\"url\":\"https:\\\/\\\/suricata.la\\\/en\\\/author\\\/mw\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Suricata adds a new feature - Suricata Cx","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/suricata.la\/en\/turnera\/","og_locale":"en_US","og_type":"article","og_title":"Suricata adds a new feature - Suricata Cx","og_description":"Suricata adds a new feature This is the \u201cTurnera\u201d to coordinate in-person service As we have been announcing for some time, we continue implementing features in our SSuricata Cx 3.0 tool in order to streamline and make customer service management more efficient. That\u2019s why we have just incorporated Suricata Clud\u2019s Turnera, which is designed to optimize appointment management at in-person service points. With this &#8230; Read More","og_url":"https:\/\/suricata.la\/en\/turnera\/","og_site_name":"Suricata Cx","article_published_time":"2026-02-16T06:05:31+00:00","og_image":[{"url":"https:\/\/fonts.gstatic.com\/s\/e\/notoemoji\/16.0\/1f4a1\/32.png","type":"","width":"","height":""}],"author":"Martin Weidemann","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Martin Weidemann","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/suricata.la\/en\/turnera\/#article","isPartOf":{"@id":"https:\/\/suricata.la\/en\/turnera\/"},"author":{"name":"Martin Weidemann","@id":"https:\/\/suricata.la\/#\/schema\/person\/572122124112b0679d624353d86e028f"},"headline":"Suricata adds a new feature","datePublished":"2026-02-16T06:05:31+00:00","mainEntityOfPage":{"@id":"https:\/\/suricata.la\/en\/turnera\/"},"wordCount":162,"publisher":{"@id":"https:\/\/suricata.la\/#organization"},"image":{"@id":"https:\/\/suricata.la\/en\/turnera\/#primaryimage"},"thumbnailUrl":"https:\/\/suricata.la\/wp-content\/uploads\/2025\/08\/turnera.jpg","keywords":["appointment management","Customer Service","Suricata","Suricata Cx 3.0","Turnera"],"articleSection":["BLOG","Industria"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/suricata.la\/en\/turnera\/","url":"https:\/\/suricata.la\/en\/turnera\/","name":"Suricata adds a new feature - Suricata Cx","isPartOf":{"@id":"https:\/\/suricata.la\/#website"},"primaryImageOfPage":{"@id":"https:\/\/suricata.la\/en\/turnera\/#primaryimage"},"image":{"@id":"https:\/\/suricata.la\/en\/turnera\/#primaryimage"},"thumbnailUrl":"https:\/\/suricata.la\/wp-content\/uploads\/2025\/08\/turnera.jpg","datePublished":"2026-02-16T06:05:31+00:00","breadcrumb":{"@id":"https:\/\/suricata.la\/en\/turnera\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/suricata.la\/en\/turnera\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/suricata.la\/en\/turnera\/#primaryimage","url":"https:\/\/suricata.la\/wp-content\/uploads\/2025\/08\/turnera.jpg","contentUrl":"https:\/\/suricata.la\/wp-content\/uploads\/2025\/08\/turnera.jpg","width":1280,"height":853},{"@type":"BreadcrumbList","@id":"https:\/\/suricata.la\/en\/turnera\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/suricata.la\/en\/isps-2\/"},{"@type":"ListItem","position":2,"name":"Suricata adds a new feature"}]},{"@type":"WebSite","@id":"https:\/\/suricata.la\/#website","url":"https:\/\/suricata.la\/","name":"Pagoralia","description":"Plataforma de atenci\u00f3n omnicanal.","publisher":{"@id":"https:\/\/suricata.la\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/suricata.la\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/suricata.la\/#organization","name":"Pagoralia","url":"https:\/\/suricata.la\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/suricata.la\/#\/schema\/logo\/image\/","url":"https:\/\/www.suricata.la\/wp-content\/uploads\/2022\/10\/Pagoralia-Fav.png","contentUrl":"https:\/\/www.suricata.la\/wp-content\/uploads\/2022\/10\/Pagoralia-Fav.png","width":1080,"height":1080,"caption":"Pagoralia"},"image":{"@id":"https:\/\/suricata.la\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/suricata.la\/#\/schema\/person\/572122124112b0679d624353d86e028f","name":"Martin Weidemann","description":"Martin Weidemann is a specialist in digital transformation, telecommunications, and customer experience, with more than 20 years leading technology projects in fintech, ISPs, and digital services across Latin America and the U.S. He has been a founder and advisor to startups, works actively with internet operators and technology companies, and writes from practical experience, not theory. At Suricata he shares clear analysis, real cases, and field learnings on how to scale operations, improve support, and make better technology decisions.","url":"https:\/\/suricata.la\/en\/author\/mw\/"}]}},"_links":{"self":[{"href":"https:\/\/suricata.la\/en\/wp-json\/wp\/v2\/posts\/2713","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/suricata.la\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/suricata.la\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/suricata.la\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/suricata.la\/en\/wp-json\/wp\/v2\/comments?post=2713"}],"version-history":[{"count":0,"href":"https:\/\/suricata.la\/en\/wp-json\/wp\/v2\/posts\/2713\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/suricata.la\/en\/wp-json\/wp\/v2\/media\/769"}],"wp:attachment":[{"href":"https:\/\/suricata.la\/en\/wp-json\/wp\/v2\/media?parent=2713"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/suricata.la\/en\/wp-json\/wp\/v2\/categories?post=2713"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/suricata.la\/en\/wp-json\/wp\/v2\/tags?post=2713"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}