{"id":2711,"date":"2026-02-16T03:04:49","date_gmt":"2026-02-16T06:04:49","guid":{"rendered":"https:\/\/suricata.la\/what-the-colombia-isp-summit-2025-left-behind\/"},"modified":"2026-02-16T03:04:49","modified_gmt":"2026-02-16T06:04:49","slug":"what-the-colombia-isp-summit-2025-left-behind","status":"publish","type":"post","link":"https:\/\/suricata.la\/en\/what-the-colombia-isp-summit-2025-left-behind\/","title":{"rendered":"What the +ISP Summit 2025 in Colombia left behind"},"content":{"rendered":"\n

Suricata was at the event held in Bogot\u00e1 together with our partners Pagoralia and Miria<\/em><\/p>\n\n\n\n

Last week we traveled to Colombia to take part in the +ISP Summit 2025<\/strong>, the event that brought together the key players from information and communications technology (ICT) companies both from that country and the region \u201cwith the aim of turning internet service providers (ISPs) into connectivity giants,\u201d offering three days of learning, innovation, and networking with industry leaders.<\/p>\n\n\n\n

The event was organized by the Colombian Association of Internet Service Providers (NAISP)<\/strong> and featured the participation of experts, manufacturers, suppliers, and authorities to discuss connectivity, technological innovation, and the future of the ICT sector.<\/p>\n\n\n\n

Over the three days of activities, talks, and conferences, without a doubt the panel that had the greatest impact was the one that brought together some of the candidates for the presidency of Colombia in the 2026 elections<\/strong>, in which three of those poised to seek the country\u2019s highest office debated The telecommunications industry on the agenda of the upcoming elections<\/em><\/strong>. They were Dr. Mauricio Lizcano, former Minister of Information and Communications Technologies of Colombia; Dr. Paloma Valencia, current national senator; and also senator Dr. Mar\u00eda Jos\u00e9 Pizarro.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Next, our commercial manager Francisco Franchini presented together with Andr\u00e9s Gentil, CEO of Miria Solutions, on How to improve customer service for Internet services users<\/em><\/strong>, with a special focus on innovation and real results in the Customer experience<\/strong>.<\/p>\n\n\n\n

This is directly related to the 360 solutions ecosystem for customer service for ISPs offered by our Suricata<\/strong> Cx<\/strong> 3.0 <\/strong>tool, which is complemented by our partner companies Pagoralia<\/strong> and Miria Solutions<\/strong>. That is: 24\/7 support, omnichannel contacts, blended service between bots and human agents, collections automation, and specialized outsourcing in customer service and operational consulting.<\/p>\n\n\n\n

That\u2019s why, if you want to know more about Suricata<\/strong> Cx<\/strong> 3.0<\/strong>, don\u2019t hesitate to contact us.<\/p>\n\n","protected":false},"excerpt":{"rendered":"

Suricata was at the event held in Bogot\u00e1 together with our partners Pagoralia and Miria Last week we traveled to Colombia to take part in the Summit +ISP 2025, the event that brought together the leading players from information and communications technology (ICT) companies from both that country and the region \u201cwith the aim of transforming … <\/p>\n

Read More<\/a><\/div>\n","protected":false},"author":2,"featured_media":787,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_metadesc":"","content_central_editor_notes":"","yoast_description":"","footnotes":""},"categories":[345],"tags":[1343,846,1344,1342,802],"class_list":["post-2711","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-newsletter","tag-colombia","tag-customer-service","tag-ict-sector","tag-isp-summit-2025","tag-telecommunications"],"yoast_head":"\nWhat the +ISP Summit 2025 in Colombia left behind - Suricata Cx<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/suricata.la\/en\/what-the-colombia-isp-summit-2025-left-behind\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What the +ISP Summit 2025 in Colombia left behind - Suricata Cx\" \/>\n<meta property=\"og:description\" content=\"Suricata was at the event held in Bogot\u00e1 together with our partners Pagoralia and Miria Last week we traveled to Colombia to take part in the Summit +ISP 2025, the event that brought together the leading players from information and communications technology (ICT) companies from both that country and the region \u201cwith the aim of transforming … Read More\" \/>\n<meta property=\"og:url\" content=\"https:\/\/suricata.la\/en\/what-the-colombia-isp-summit-2025-left-behind\/\" \/>\n<meta property=\"og:site_name\" content=\"Suricata Cx\" \/>\n<meta property=\"article:published_time\" content=\"2026-02-16T06:04:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/suricata.la\/wp-content\/uploads\/2025\/09\/Newsletter-152-Colombia-2.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"960\" \/>\n\t<meta property=\"og:image:height\" content=\"646\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Martin Weidemann\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Martin Weidemann\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/suricata.la\\\/en\\\/what-the-colombia-isp-summit-2025-left-behind\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/suricata.la\\\/en\\\/what-the-colombia-isp-summit-2025-left-behind\\\/\"},\"author\":{\"name\":\"Martin Weidemann\",\"@id\":\"https:\\\/\\\/suricata.la\\\/#\\\/schema\\\/person\\\/572122124112b0679d624353d86e028f\"},\"headline\":\"What the +ISP Summit 2025 in Colombia left behind\",\"datePublished\":\"2026-02-16T06:04:49+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/suricata.la\\\/en\\\/what-the-colombia-isp-summit-2025-left-behind\\\/\"},\"wordCount\":315,\"publisher\":{\"@id\":\"https:\\\/\\\/suricata.la\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/suricata.la\\\/en\\\/what-the-colombia-isp-summit-2025-left-behind\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/suricata.la\\\/wp-content\\\/uploads\\\/2025\\\/09\\\/Newsletter-152-Colombia-1.jpg\",\"keywords\":[\"Colombia\",\"Customer Service\",\"ICT sector\",\"ISP Summit 2025\",\"telecommunications\"],\"articleSection\":[\"Newsletter\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/suricata.la\\\/en\\\/what-the-colombia-isp-summit-2025-left-behind\\\/\",\"url\":\"https:\\\/\\\/suricata.la\\\/en\\\/what-the-colombia-isp-summit-2025-left-behind\\\/\",\"name\":\"What the +ISP Summit 2025 in Colombia left behind - Suricata Cx\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/suricata.la\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/suricata.la\\\/en\\\/what-the-colombia-isp-summit-2025-left-behind\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/suricata.la\\\/en\\\/what-the-colombia-isp-summit-2025-left-behind\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/suricata.la\\\/wp-content\\\/uploads\\\/2025\\\/09\\\/Newsletter-152-Colombia-1.jpg\",\"datePublished\":\"2026-02-16T06:04:49+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/suricata.la\\\/en\\\/what-the-colombia-isp-summit-2025-left-behind\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/suricata.la\\\/en\\\/what-the-colombia-isp-summit-2025-left-behind\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/suricata.la\\\/en\\\/what-the-colombia-isp-summit-2025-left-behind\\\/#primaryimage\",\"url\":\"https:\\\/\\\/suricata.la\\\/wp-content\\\/uploads\\\/2025\\\/09\\\/Newsletter-152-Colombia-1.jpg\",\"contentUrl\":\"https:\\\/\\\/suricata.la\\\/wp-content\\\/uploads\\\/2025\\\/09\\\/Newsletter-152-Colombia-1.jpg\",\"width\":1250,\"height\":899},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/suricata.la\\\/en\\\/what-the-colombia-isp-summit-2025-left-behind\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/suricata.la\\\/en\\\/isps-2\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"What the +ISP Summit 2025 in Colombia left behind\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/suricata.la\\\/#website\",\"url\":\"https:\\\/\\\/suricata.la\\\/\",\"name\":\"Pagoralia\",\"description\":\"Plataforma de atenci\u00f3n omnicanal.\",\"publisher\":{\"@id\":\"https:\\\/\\\/suricata.la\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/suricata.la\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/suricata.la\\\/#organization\",\"name\":\"Pagoralia\",\"url\":\"https:\\\/\\\/suricata.la\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/suricata.la\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.suricata.la\\\/wp-content\\\/uploads\\\/2022\\\/10\\\/Pagoralia-Fav.png\",\"contentUrl\":\"https:\\\/\\\/www.suricata.la\\\/wp-content\\\/uploads\\\/2022\\\/10\\\/Pagoralia-Fav.png\",\"width\":1080,\"height\":1080,\"caption\":\"Pagoralia\"},\"image\":{\"@id\":\"https:\\\/\\\/suricata.la\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/suricata.la\\\/#\\\/schema\\\/person\\\/572122124112b0679d624353d86e028f\",\"name\":\"Martin Weidemann\",\"description\":\"Martin Weidemann is a specialist in digital transformation, telecommunications, and customer experience, with more than 20 years leading technology projects in fintech, ISPs, and digital services across Latin America and the U.S. He has been a founder and advisor to startups, works actively with internet operators and technology companies, and writes from practical experience, not theory. At Suricata he shares clear analysis, real cases, and field learnings on how to scale operations, improve support, and make better technology decisions.\",\"url\":\"https:\\\/\\\/suricata.la\\\/en\\\/author\\\/mw\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"What the +ISP Summit 2025 in Colombia left behind - Suricata Cx","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/suricata.la\/en\/what-the-colombia-isp-summit-2025-left-behind\/","og_locale":"en_US","og_type":"article","og_title":"What the +ISP Summit 2025 in Colombia left behind - Suricata Cx","og_description":"Suricata was at the event held in Bogot\u00e1 together with our partners Pagoralia and Miria Last week we traveled to Colombia to take part in the Summit +ISP 2025, the event that brought together the leading players from information and communications technology (ICT) companies from both that country and the region \u201cwith the aim of transforming … Read More","og_url":"https:\/\/suricata.la\/en\/what-the-colombia-isp-summit-2025-left-behind\/","og_site_name":"Suricata Cx","article_published_time":"2026-02-16T06:04:49+00:00","og_image":[{"width":960,"height":646,"url":"https:\/\/suricata.la\/wp-content\/uploads\/2025\/09\/Newsletter-152-Colombia-2.jpg","type":"image\/jpeg"}],"author":"Martin Weidemann","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Martin Weidemann","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/suricata.la\/en\/what-the-colombia-isp-summit-2025-left-behind\/#article","isPartOf":{"@id":"https:\/\/suricata.la\/en\/what-the-colombia-isp-summit-2025-left-behind\/"},"author":{"name":"Martin Weidemann","@id":"https:\/\/suricata.la\/#\/schema\/person\/572122124112b0679d624353d86e028f"},"headline":"What the +ISP Summit 2025 in Colombia left behind","datePublished":"2026-02-16T06:04:49+00:00","mainEntityOfPage":{"@id":"https:\/\/suricata.la\/en\/what-the-colombia-isp-summit-2025-left-behind\/"},"wordCount":315,"publisher":{"@id":"https:\/\/suricata.la\/#organization"},"image":{"@id":"https:\/\/suricata.la\/en\/what-the-colombia-isp-summit-2025-left-behind\/#primaryimage"},"thumbnailUrl":"https:\/\/suricata.la\/wp-content\/uploads\/2025\/09\/Newsletter-152-Colombia-1.jpg","keywords":["Colombia","Customer Service","ICT sector","ISP Summit 2025","telecommunications"],"articleSection":["Newsletter"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/suricata.la\/en\/what-the-colombia-isp-summit-2025-left-behind\/","url":"https:\/\/suricata.la\/en\/what-the-colombia-isp-summit-2025-left-behind\/","name":"What the +ISP Summit 2025 in Colombia left behind - Suricata Cx","isPartOf":{"@id":"https:\/\/suricata.la\/#website"},"primaryImageOfPage":{"@id":"https:\/\/suricata.la\/en\/what-the-colombia-isp-summit-2025-left-behind\/#primaryimage"},"image":{"@id":"https:\/\/suricata.la\/en\/what-the-colombia-isp-summit-2025-left-behind\/#primaryimage"},"thumbnailUrl":"https:\/\/suricata.la\/wp-content\/uploads\/2025\/09\/Newsletter-152-Colombia-1.jpg","datePublished":"2026-02-16T06:04:49+00:00","breadcrumb":{"@id":"https:\/\/suricata.la\/en\/what-the-colombia-isp-summit-2025-left-behind\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/suricata.la\/en\/what-the-colombia-isp-summit-2025-left-behind\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/suricata.la\/en\/what-the-colombia-isp-summit-2025-left-behind\/#primaryimage","url":"https:\/\/suricata.la\/wp-content\/uploads\/2025\/09\/Newsletter-152-Colombia-1.jpg","contentUrl":"https:\/\/suricata.la\/wp-content\/uploads\/2025\/09\/Newsletter-152-Colombia-1.jpg","width":1250,"height":899},{"@type":"BreadcrumbList","@id":"https:\/\/suricata.la\/en\/what-the-colombia-isp-summit-2025-left-behind\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/suricata.la\/en\/isps-2\/"},{"@type":"ListItem","position":2,"name":"What the +ISP Summit 2025 in Colombia left behind"}]},{"@type":"WebSite","@id":"https:\/\/suricata.la\/#website","url":"https:\/\/suricata.la\/","name":"Pagoralia","description":"Plataforma de atenci\u00f3n omnicanal.","publisher":{"@id":"https:\/\/suricata.la\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/suricata.la\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/suricata.la\/#organization","name":"Pagoralia","url":"https:\/\/suricata.la\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/suricata.la\/#\/schema\/logo\/image\/","url":"https:\/\/www.suricata.la\/wp-content\/uploads\/2022\/10\/Pagoralia-Fav.png","contentUrl":"https:\/\/www.suricata.la\/wp-content\/uploads\/2022\/10\/Pagoralia-Fav.png","width":1080,"height":1080,"caption":"Pagoralia"},"image":{"@id":"https:\/\/suricata.la\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/suricata.la\/#\/schema\/person\/572122124112b0679d624353d86e028f","name":"Martin Weidemann","description":"Martin Weidemann is a specialist in digital transformation, telecommunications, and customer experience, with more than 20 years leading technology projects in fintech, ISPs, and digital services across Latin America and the U.S. He has been a founder and advisor to startups, works actively with internet operators and technology companies, and writes from practical experience, not theory. At Suricata he shares clear analysis, real cases, and field learnings on how to scale operations, improve support, and make better technology decisions.","url":"https:\/\/suricata.la\/en\/author\/mw\/"}]}},"_links":{"self":[{"href":"https:\/\/suricata.la\/en\/wp-json\/wp\/v2\/posts\/2711","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/suricata.la\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/suricata.la\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/suricata.la\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/suricata.la\/en\/wp-json\/wp\/v2\/comments?post=2711"}],"version-history":[{"count":0,"href":"https:\/\/suricata.la\/en\/wp-json\/wp\/v2\/posts\/2711\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/suricata.la\/en\/wp-json\/wp\/v2\/media\/787"}],"wp:attachment":[{"href":"https:\/\/suricata.la\/en\/wp-json\/wp\/v2\/media?parent=2711"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/suricata.la\/en\/wp-json\/wp\/v2\/categories?post=2711"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/suricata.la\/en\/wp-json\/wp\/v2\/tags?post=2711"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}