{"id":2644,"date":"2026-02-11T03:07:32","date_gmt":"2026-02-11T06:07:32","guid":{"rendered":"https:\/\/suricata.la\/suricata-cx-3-0-renewed\/"},"modified":"2026-02-11T03:07:32","modified_gmt":"2026-02-11T06:07:32","slug":"suricata-cx-3-0-renewed","status":"publish","type":"post","link":"https:\/\/suricata.la\/en\/suricata-cx-3-0-renewed\/","title":{"rendered":"Suricata Cx 3.0 is renewed"},"content":{"rendered":"\n<p><em>Our tool features a new home page with more functionality<\/em><\/p>\n\n\n\n<p>As part of our philosophy of continuous improvement and to make operators\u2019 work easier, we want to inform you that <strong>we have implemented a series of changes to our platform<\/strong>.<\/p>\n\n\n\n<p>One of these modifications relates to the <strong>Home Page<\/strong>, which now looks completely revamped. Let\u2019s look at some details:<\/p>\n\n\n\n<p>When you log in to <strong>Suricata<\/strong> <strong>Cx<\/strong> <strong>3.0, a complete summary of the operational status appears<\/strong>, grouping tickets that are open, those closed during the day, those that have been open for more than 24 hours (overdue), and the number of agents currently connected.<\/p>\n\n\n\n<p>In addition, we added a <strong>Notifications Window<\/strong> (where we will communicate releases, updates, or ongoing incidents) and another for<strong> Agent Pending Items<\/strong>, which contains details of assigned tickets or tasks awaiting resolution.<\/p>\n\n\n\n<p>Finally, a <strong>New Side Menu<\/strong> appears that reorganizes all sections so you can access what you need more quickly. There you will find<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Ticket list:<\/strong> shows all open tickets in real time.<\/li>\n\n\n\n<li><strong>Reports:<\/strong> groups dashboards and reports to measure team performance and analyze key metrics.<\/li>\n\n\n\n<li><strong>Customers:<\/strong> allows you to search a customer\u2019s history by DNI or ID or create an informational manual ticket.<\/li>\n\n\n\n<li><strong>Settings:<\/strong> access to the view of registered agents, ticket list customization, tags, quick replies, and departments.<\/li>\n\n\n\n<li><strong>Support:<\/strong> contact our technical team directly from the platform.<\/li>\n\n\n\n<li><strong>Suri Labs:<\/strong> a space to send suggestions and requests for new features.<\/li>\n<\/ul>\n\n\n\n<p>If you want to learn more about <strong>Suricata<\/strong> <strong>Cx<\/strong> <strong>3.0<\/strong>, feel free to contact us.<\/p>\n\n\n\n<p><\/p>\n\n<!--yoast-refresh-->","protected":false},"excerpt":{"rendered":"<p>Our tool features a new home page with more functionality As part of our philosophy of continuous improvement and to make operators\u2019 work easier, we want to inform you that we have implemented a series of changes to our platform. One of these modifications is related to the Home Page, which now looks completely revamped. Let\u2019s look at some details: Upon entering &#8230; <\/p>\n<div><a href=\"https:\/\/suricata.la\/suricata-cx-3-0-se-renueva\/\" class=\"more-link\">Read More<\/a><\/div>\n","protected":false},"author":2,"featured_media":983,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_metadesc":"","content_central_editor_notes":"","yoast_description":"","footnotes":""},"categories":[345],"tags":[1175,1176,1049,1178,1177],"class_list":["post-2644","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-newsletter","tag-home-page-update","tag-operational-status","tag-suricata-cx-3-0","tag-ticket-management","tag-user-notifications"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Suricata Cx 3.0 is renewed - Suricata Cx<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/suricata.la\/en\/suricata-cx-3-0-renewed\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Suricata Cx 3.0 is renewed - Suricata Cx\" \/>\n<meta property=\"og:description\" content=\"Our tool features a new home page with more functionality As part of our philosophy of continuous improvement and to make operators\u2019 work easier, we want to inform you that we have implemented a series of changes to our platform. One of these modifications is related to the Home Page, which now looks completely revamped. 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