{"id":2637,"date":"2026-02-11T03:03:05","date_gmt":"2026-02-11T06:03:05","guid":{"rendered":"https:\/\/suricata.la\/did-you-know-csat-survey-access-is-now-simpler\/"},"modified":"2026-02-11T03:03:05","modified_gmt":"2026-02-11T06:03:05","slug":"did-you-know-csat-survey-access-is-now-simpler","status":"publish","type":"post","link":"https:\/\/suricata.la\/en\/did-you-know-csat-survey-access-is-now-simpler\/","title":{"rendered":"Did you know that access to CSAT surveys is now simpler?"},"content":{"rendered":"\n<p class=\"has-medium-font-size wp-block-paragraph\"><em>We added a feature to our platform that simplifies data handling<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As we prepare for the upcoming <strong>National Meeting of Internet Providers<\/strong>, which will take place next week at the <strong>Costa Salguero Convention Center<\/strong> in Buenos Aires, <strong>we continue updating the features of our<\/strong> <strong>Suricata<\/strong> <strong>Cx<\/strong> <strong>3.0<\/strong> <strong>tool<\/strong> with changes aimed at streamlining and improving the efficiency of customer service management.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this regard, there is a <strong>new Dashboard view for CSAT surveys<\/strong>. To access it, you must go to the Settings section, where the CSAT Report is available. This report <strong>enables better tracking and analysis of customer satisfaction surveys<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At that point, the information can be <strong>filtered<\/strong> by date range, ticket number, or department, thus obtaining a more accurate and segmented analysis of the results.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Likewise, once the filter is applied, the following <strong>indicators<\/strong> will be displayed at the top:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Overall average: average of all surveys (scale from 1 to 5).<\/li>\n\n\n\n<li>Responses: total number of surveys answered in the filtered period.<\/li>\n\n\n\n<li>Low (1\u20132): number of surveys with a low rating (dissatisfied customers).<\/li>\n\n\n\n<li>High (4\u20135): number of surveys with a high rating (satisfied customers).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">In addition, in the lower area a <strong>table with the individual surveys in spreadsheet format<\/strong> is displayed. There, each row corresponds to a ticket and contains the following information:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ticket number: with a direct link to the ticket on the platform.<\/li>\n\n\n\n<li>Agent who handled that ticket (if assigned).<\/li>\n\n\n\n<li>Department or area to which the ticket belongs.<\/li>\n\n\n\n<li>Responses (R1, R2, R3): score for each of the survey questions.<\/li>\n\n\n\n<li>Average: overall average of the three responses.<\/li>\n\n\n\n<li>Date and time: moment when the survey was answered.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Finally, <strong>the collected information can be exported in different formats<\/strong> (CSV, Excel, or PDF).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you want to know more about <strong>Suricata<\/strong> <strong>Cx<\/strong> <strong>3.0<\/strong>, don\u2019t hesitate to contact us.<\/p>\n\n<!--yoast-refresh-->","protected":false},"excerpt":{"rendered":"<p>We added a feature to our platform that simplifies data handling. As we prepare for the upcoming National Meeting of Internet Providers, which will take place next week at the Costa Salguero Convention Center in Buenos Aires, we continue updating the features of our Suricata Cx 3.0 tool with changes aimed at streamlining and making management more efficient &#8230; <\/p>\n<div><a href=\"https:\/\/suricata.la\/sabias-que-el-acceso-a-las-encuestas-csat-ahora-es-mas-simple\/\" class=\"more-link\">Read More<\/a><\/div>\n","protected":false},"author":2,"featured_media":1039,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content_central_editor_notes":"","yoast_description":"","footnotes":""},"categories":[345],"tags":[1149,909,1151,1150,1049],"class_list":["post-2637","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-newsletter","tag-csat-surveys","tag-customer-satisfaction","tag-dashboard-features","tag-data-handling","tag-suricata-cx-3-0"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Did you know that access to CSAT surveys is now simpler? - Suricata IA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/suricata.la\/en\/did-you-know-csat-survey-access-is-now-simpler\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Did you know that access to CSAT surveys is now simpler? - Suricata IA\" \/>\n<meta property=\"og:description\" content=\"We added a feature to our platform that simplifies data handling. As we prepare for the upcoming National Meeting of Internet Providers, which will take place next week at the Costa Salguero Convention Center in Buenos Aires, we continue updating the features of our Suricata Cx 3.0 tool with changes aimed at streamlining and making management more efficient &#8230; Read More\" \/>\n<meta property=\"og:url\" content=\"https:\/\/suricata.la\/en\/did-you-know-csat-survey-access-is-now-simpler\/\" \/>\n<meta property=\"og:site_name\" content=\"Suricata IA\" \/>\n<meta property=\"article:published_time\" content=\"2026-02-11T06:03:05+00:00\" \/>\n<meta name=\"author\" content=\"Martin Weidemann\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Martin Weidemann\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/suricata.la\\\/en\\\/did-you-know-csat-survey-access-is-now-simpler\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/suricata.la\\\/en\\\/did-you-know-csat-survey-access-is-now-simpler\\\/\"},\"author\":{\"name\":\"Martin Weidemann\",\"@id\":\"https:\\\/\\\/suricata.la\\\/#\\\/schema\\\/person\\\/572122124112b0679d624353d86e028f\"},\"headline\":\"Did you know that access to CSAT surveys is now simpler?\",\"datePublished\":\"2026-02-11T06:03:05+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/suricata.la\\\/en\\\/did-you-know-csat-survey-access-is-now-simpler\\\/\"},\"wordCount\":302,\"publisher\":{\"@id\":\"https:\\\/\\\/suricata.la\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/suricata.la\\\/en\\\/did-you-know-csat-survey-access-is-now-simpler\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/suricata.la\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/Newsletter-162-Dashboard-CSAT.jpg\",\"keywords\":[\"CSAT surveys\",\"Customer Satisfaction\",\"dashboard features\",\"data handling\",\"Suricata Cx 3.0\"],\"articleSection\":[\"Newsletter\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/suricata.la\\\/en\\\/did-you-know-csat-survey-access-is-now-simpler\\\/\",\"url\":\"https:\\\/\\\/suricata.la\\\/en\\\/did-you-know-csat-survey-access-is-now-simpler\\\/\",\"name\":\"Did you know that access to CSAT surveys is now simpler? 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