{"id":2593,"date":"2026-02-08T03:07:22","date_gmt":"2026-02-08T06:07:22","guid":{"rendered":"https:\/\/suricata.la\/how-to-access-recordings-in-suricata-cx-3-0\/"},"modified":"2026-02-08T03:07:22","modified_gmt":"2026-02-08T06:07:22","slug":"how-to-access-recordings-in-suricata-cx-3-0","status":"publish","type":"post","link":"https:\/\/suricata.la\/en\/how-to-access-recordings-in-suricata-cx-3-0\/","title":{"rendered":"How to access recordings in Suricata Cx 3.0"},"content":{"rendered":"\n<p class=\"has-medium-font-size wp-block-paragraph\"><em>The improvements made to the platform now allow you to find them in the Dashboard<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>latest of the<\/strong> <strong>updates <\/strong>we made<strong> to the functionalities of our tool<\/strong> <strong>Suricata<\/strong> <strong>Cx<\/strong> <strong>3.0<\/strong> is related to the possibility of <strong>accessing call recordings more quickly and easily<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">What is the procedure? To access them, you need to go to the <strong>Audiotel tab<\/strong> where a detailed report of all call recordings made the previous day appears.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">There, under <strong>Recording Search<\/strong>, the system allows you to filter and search for information easily through:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Specific date (selecting a date range in the calendar).<\/li>\n\n\n\n<li>Ticket number.<\/li>\n\n\n\n<li>Customer number.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Once the filter is applied, <strong>a list will be displayed with all the recordings<\/strong> that meet those criteria. The list will show:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ticket \u2192 ticket number with direct access to its details.<\/li>\n\n\n\n<li>Customer \u2192 customer number associated with the call.<\/li>\n\n\n\n<li>Date and time \u2192 exact moment the call came in.<\/li>\n\n\n\n<li>Assigned \u2192 agent who handled the call (if applicable).<\/li>\n\n\n\n<li>Audio \u2192 integrated player to listen to the recording.<\/li>\n\n\n\n<li>Actions \u2192 option to download the recording.\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">In addition to <strong>viewing and downloading recordings individually<\/strong>, the system allows you to export the complete information in different formats, such as CSV, Excel, or PDF, or to print directly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These changes aim to streamline and improve the efficiency of customer service management.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Therefore, if you want to know more about <strong>Suricata<\/strong> <strong>Cx<\/strong> <strong>3.0<\/strong>, do not hesitate to contact us.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<!--yoast-refresh-->","protected":false},"excerpt":{"rendered":"<p>The improvements made to the platform now allow you to find them in the Dashboard. The latest updates we made to the features of our Suricata Cx 3.0 tool are related to the ability to access call recordings more quickly and easily. What is the procedure? To access them, you have to go to the Audiotel tab where &#8230; <\/p>\n<div><a href=\"https:\/\/suricata.la\/como-acceder-a-las-grabaciones-en-suricata-cx-3-0\/\" class=\"more-link\">Read More<\/a><\/div>\n","protected":false},"author":2,"featured_media":1095,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content_central_editor_notes":"","yoast_description":"","footnotes":""},"categories":[1],"tags":[1052,1050,846,1051,1049],"class_list":["post-2593","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sin-categorizar","tag-audio-export","tag-call-recordings","tag-customer-service","tag-recording-search","tag-suricata-cx-3-0"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to access recordings in Suricata Cx 3.0 - Suricata IA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/suricata.la\/en\/how-to-access-recordings-in-suricata-cx-3-0\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to access recordings in Suricata Cx 3.0 - Suricata IA\" \/>\n<meta property=\"og:description\" content=\"The improvements made to the platform now allow you to find them in the Dashboard. The latest updates we made to the features of our Suricata Cx 3.0 tool are related to the ability to access call recordings more quickly and easily. What is the procedure? 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