{"version":"1.0","provider_name":"Suricata IA","provider_url":"https:\/\/suricata.la\/en\/","title":"Will AI\u00a0Replace\u00a0Your\u00a0Support\u00a0Operators?\u00a0 - Suricata IA","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"lOanAjB8HO\"><a href=\"https:\/\/suricata.la\/en\/will-ai-replace-your-support-operators\/\">Will AI\u00a0Replace\u00a0Your\u00a0Support\u00a0Operators?\u00a0<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/suricata.la\/en\/will-ai-replace-your-support-operators\/embed\/#?secret=lOanAjB8HO\" width=\"600\" height=\"338\" title=\"&#8220;Will AI\u00a0Replace\u00a0Your\u00a0Support\u00a0Operators?\u00a0&#8221; &#8212; Suricata IA\" data-secret=\"lOanAjB8HO\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/suricata.la\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/suricata.la\/wp-content\/uploads\/2026\/08\/Newsletter-202-IA-y-operadores.jpeg","thumbnail_width":1600,"thumbnail_height":900,"description":"The&nbsp;reality&nbsp;shows&nbsp;that&nbsp;AI and human&nbsp;agents&nbsp;can&nbsp;complement&nbsp;each&nbsp;other,&nbsp;freeing&nbsp;operators&nbsp;from&nbsp;repetitive&nbsp;&nbsp;tasks.&nbsp; \u26a0\ufe0f&nbsp;There&nbsp;is&nbsp;a&nbsp;growing&nbsp;myth&nbsp;in the service&nbsp;provider&nbsp;industry: the idea&nbsp;that&nbsp;Artificial&nbsp;Intelligence&nbsp;is&nbsp;coming&nbsp;to&nbsp;empty&nbsp;technical&nbsp;support&nbsp;offices&nbsp;and&nbsp;completely&nbsp;replace&nbsp;the human factor.&nbsp; \ud83d\udce2\u00a0But the\u00a0day-to-day\u00a0reality\u00a0of\u00a0an\u00a0ISP\u00a0is\u00a0very\u00a0different.\u00a0AI\u00a0does\u00a0not\u00a0compete\u00a0with\u00a0operators;\u00a0it\u00a0complements\u00a0them\u00a0and\u00a0frees\u00a0them\u00a0from\u00a0routine\u00a0tasks.\u00a0 \ud83d\udc49&nbsp;The Real Enemy: The Repetitive&nbsp;Task&nbsp;Loop&nbsp;If&nbsp;you&nbsp;analyze&nbsp;the&nbsp;inquiries&nbsp;that&nbsp;flood&nbsp;call&nbsp;centers&nbsp;on&nbsp;a Monday&nbsp;morning, a&nbsp;clear&nbsp;pattern&nbsp;emerges:&nbsp;nearly&nbsp;70%&nbsp;of&nbsp;the&nbsp;tickets&nbsp;generated&nbsp;boil&nbsp;down&nbsp;to&nbsp;three&nbsp;mechanical&nbsp;actions:&nbsp;\u26a1&nbsp;Checking&nbsp;account&nbsp;status&nbsp;or&nbsp;balance.&nbsp;\u26a1 Confirming&nbsp;whether&nbsp;there&nbsp;is&nbsp;a&nbsp;major&nbsp;outage&nbsp;in the&nbsp;area.&nbsp;\u26a1&nbsp;Guiding&nbsp;the customer&nbsp;through&nbsp;the&nbsp;correct&nbsp;modem&nbsp;restart&nbsp;procedure.&nbsp; Requiring&nbsp;a&nbsp;qualified&nbsp;technician&nbsp;to&nbsp;repeat&nbsp;these&nbsp;same&nbsp;instructions&nbsp;50 times a&nbsp;day&nbsp;leads&nbsp;to&nbsp;fatigue,&nbsp;boredom, and&nbsp;eventually&nbsp;high&nbsp;employee&nbsp;turnover.&nbsp;This&nbsp;is&nbsp;where&nbsp;AI&nbsp;makes&nbsp;a&nbsp;difference.&nbsp; \ud83d\udca1&nbsp;Automation&nbsp;for&nbsp;Processes,&nbsp;Humans&nbsp;for&nbsp;People&nbsp;Our&nbsp;Suricata&nbsp;IA&nbsp;solution&nbsp;for&nbsp;ISPs&nbsp;acts&nbsp;as&nbsp;an&nbsp;intelligent&nbsp;first-line&nbsp;filter.&nbsp;Its&nbsp;job&nbsp;is&nbsp;to&nbsp;resolve&nbsp;predictable&nbsp;issues&nbsp;within&nbsp;seconds:&nbsp;\u2705&nbsp;Immediate&nbsp;frustration&nbsp;management:&nbsp;AI&nbsp;responds&nbsp;in&nbsp;less&nbsp;than&nbsp;10&nbsp;seconds,&nbsp;identifies&nbsp;the&nbsp;basic&nbsp;issue, and&nbsp;resolves&nbsp;it&nbsp;end-to-end&nbsp;when&nbsp;it&nbsp;is&nbsp;a simple&nbsp;configuration&nbsp;problem.&nbsp;\u2705&nbsp;Key data&nbsp;filtering:&nbsp;If&nbsp;the&nbsp;issue&nbsp;requires&nbsp;human&nbsp;intervention, AI&nbsp;gathers&nbsp;the&nbsp;customer\u2019s&nbsp;history,&nbsp;speed&nbsp;test&nbsp;results, and&nbsp;relevant&nbsp;customer data&nbsp;before&nbsp;transferring&nbsp;the&nbsp;ticket.&nbsp;\u2705&nbsp;High-value&nbsp;human&nbsp;support:&nbsp;Your&nbsp;support&nbsp;team&nbsp;receives&nbsp;cases&nbsp;that&nbsp;have&nbsp;already&nbsp;been&nbsp;filtered.&nbsp;They&nbsp;now&nbsp;have&nbsp;the time&nbsp;needed&nbsp;to&nbsp;resolve&nbsp;complex&nbsp;routing&nbsp;issues&nbsp;or&nbsp;handle&nbsp;critical&nbsp;calls&nbsp;where&nbsp;empathy&nbsp;and human&nbsp;negotiation&nbsp;are&nbsp;irreplaceable.&nbsp; \ud83d\udcc8&nbsp;What&nbsp;&#8216;s the&nbsp;result?&nbsp;As&nbsp;you&nbsp;can&nbsp;see,&nbsp;customers&nbsp;are the&nbsp;main&nbsp;beneficiaries,&nbsp;receiving&nbsp;immediate&nbsp;answers&nbsp;while&nbsp;operators&nbsp;focus&nbsp;on&nbsp;tasks&nbsp;that&nbsp;truly&nbsp;require&nbsp;their&nbsp;technical&nbsp;expertise.&nbsp;You&nbsp;don\u2019t&nbsp;reduce&nbsp;your&nbsp;team;&nbsp;you&nbsp;multiply&nbsp;its&nbsp;operational&nbsp;capacity.&nbsp;&nbsp; \ud83d\udcac&nbsp;Want&nbsp;to&nbsp;see&nbsp;how&nbsp;Suricata&nbsp;IA&nbsp;interacts&nbsp;with&nbsp;a&nbsp;traditional&nbsp;support&nbsp;system? Schedule a&nbsp;meeting&nbsp;with&nbsp;our&nbsp;support&nbsp;team&nbsp;and&nbsp;discover&nbsp;how&nbsp;you&nbsp;can reduce&nbsp;your&nbsp;team\u2019s&nbsp;workload&nbsp;starting&nbsp;this&nbsp;week.&nbsp; \ud83d\udce7&nbsp;If you would like to learn more about&nbsp;Suricata&nbsp;IA, please feel free to contact us.&nbsp;"}