{"version":"1.0","provider_name":"Suricata Cx","provider_url":"https:\/\/suricata.la\/en\/","title":"Hidden Risks of Implementing AI in Contact Centers - Suricata Cx","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"DduArzbFPs\"><a href=\"https:\/\/suricata.la\/en\/hidden-risks-of-ai-deployment-in-contact-centers\/\">Hidden Risks of Implementing AI in Contact Centers<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/suricata.la\/en\/hidden-risks-of-ai-deployment-in-contact-centers\/embed\/#?secret=DduArzbFPs\" width=\"600\" height=\"338\" title=\"&#8220;Hidden Risks of Implementing AI in Contact Centers&#8221; &#8212; Suricata Cx\" data-secret=\"DduArzbFPs\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/suricata.la\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/suricata.la\/wp-content\/uploads\/2025\/11\/2025-11-15__riesgos-ocultos-de-la-implementacion-de-ia-en-centros-de-contacto__featured_ai-768x439.jpg","thumbnail_width":600,"thumbnail_height":343,"description":"TL;DR: Hidden Risks of Implementing AI in Contact Centers Implementing AI can cause change fatigue among employees. Overreliance on AI recommendations can weaken human diagnostic skills. Underestimating costs can lead to an illusory ROI and unanticipated expenses. Integration complexity can be &#8230; Read More"}