A holistic view of Customer Experience.
Suricata Cx is a disruptive Customer Service Platform. Designed to help Internet Service Providers, telephony and Cable-operators improve their communication by providing a personalized, relevant, consistent and convergent digital-first customer experience across all channels.
Hosted in the cloud, Suricata Cx enhances the customer experience across all voice and digital channels, by using self-service tools that make two-way interactions fluid and intuitive. A single layer of data management in all components of the solution ensures a consistent customer experience throughout the Customer Contact Path, increasing the service life cycle.
Our Solution
ATTENTION 24/7
Provide attention to your customers through all channels, 24 hours a day, 365 days a year..
AUTOMATIC
Automate contacts like for massive network failure, electronic payments, bill forwarding, service suspensions, and more.
OMNICHANNEL
Operate with simultaneous service channels such as WhatsApp, Voice Call, Facebook Messenger, Webchat and Telegram.
ASYNCHRONY
The customer service team can get in touch as soon as it is available and after having studied the case of the contact, achieving a better performance.
CENTRALIZATION
Follow from the same platform all the movements of your customers and the tickets generated through the different channels.
REGISTER 100% OF THE CONTACTS
Through categorized tickets on the platform, register both customers and non-customers and don't worry about hours with most traffic of contacts.
CLOUD
Work remotely from wherever you want, our solution is Cloud.
ANALYTICS
Control performance by the emission of analitic reports.
Benefits
PERSONALIZED ATTENTION
Through an integration with your database, provide customers a personalized attention.
360 CUSTOMER VISION
Obtain a holistic view of customers behavior trhough omnichannel experience and centralization in a single platform, improving the quality of the relationship.
NET PROMOTER SCORE
Improve the Net Promoter Score of the quality of the service and therefore the satisfaction of the client who in turn will recommend it.
SEGMENTATION
Identify your audience to improve your communication.
COST OPTIMIZATION
Improve the cost structure of your attention team
INCOME INCREASE
Accelerate time of sales, generate new revenue, and keep current revenue stable.
ORDER OF SERVICE AREAS
Optimize the processes of the customer attention team so thtat they can focalize in tasks that add value.
FAST IMPLEMENTATION
The instalation of our solution is done in less than 60 days.
PRIORITY MANAGEMENT
Immediately identify the critical contacts
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