Solutions in Customer Experience

A holistic view of Customer Experience.

Suricata Cx is a disruptive Customer Service Platform. Designed to help Internet Service Providers, telephony and Cable-operators improve their communication by providing a personalized, relevant, consistent and convergent digital-first customer experience across all channels.

Hosted in the cloud, Suricata Cx enhances the customer experience across all voice and digital channels, by using self-service tools that make two-way interactions fluid and intuitive. A single layer of data management in all components of the solution ensures a consistent customer experience throughout the Customer Contact Path, increasing the service life cycle.

Our Solution

ATTENTION 24/7

Provide attention to your customers through all channels, 24 hours a day, 365 days a year..

AUTOMATIC

Automate contacts like for massive network failure, electronic payments, bill forwarding, service suspensions, and more.

OMNICHANNEL

Operate with simultaneous service channels such as WhatsApp, Voice Call, Facebook Messenger, Webchat and Telegram.

ASYNCHRONY

The customer service team can get in touch as soon as it is available and after having studied the case of the contact, achieving a better performance.

CENTRALIZATION

Follow from the same platform all the movements of your customers and the tickets generated through the different channels.

REGISTER 100% OF THE CONTACTS

Through categorized tickets on the platform, register both customers and non-customers and don’t worry about hours with most traffic of contacts.

CLOUD

Work remotely from wherever you want, our solution is Cloud.

ANALYTICS

Control performance by the emission of analitic reports.

Benefits

PERSONALIZED ATTENTION

Through an integration with your database, provide customers a personalized attention.

360 CUSTOMER VISION

Obtain a holistic view of customers behavior trhough omnichannel experience and centralization in a single platform, improving the quality of the relationship.

NET PROMOTER SCORE

Improve the Net Promoter Score of the quality of the service and therefore the satisfaction of the client who in turn will recommend it.

SEGMENTATION

Identify your audience to improve your communication.

COST OPTIMIZATION

Improve the cost structure of your attention team

INCOME INCREASE

Accelerate time of sales, generate new revenue, and keep current revenue stable.

ORDER OF SERVICE AREAS

Optimize the processes of the customer attention team so thtat they can focalize in tasks that add value.

FAST IMPLEMENTATION

The instalation of our solution is done in less than 60 days.

PRIORITY MANAGEMENT

Immediately identify the critical contacts

Integrable

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TIER 1

< 5.000

usuarios
CANALES:

Voz
WhatApp
Facebook Messanger
Web
Telegram

INTEGRACION:

Google SpreadSheet

TIER 3

+20.000

usuarios
CANALES:

Voz
WhatApp
Facebook Messanger
Web
Telegram

INTEGRACION:

API Custom

They have already decided to change!

Slide Rodolfo Bianchi
Oficina PyME
Mauro Magrini
Velonet Colombia
Soon
Soon

Contact us


Castillo 1366
Ciudad Autónoma de Buenos Aires
ARGENTINA - C1406DVB



+54 (911) 2040.1026


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